Effective Date: January 1, 2026
Last Updated: February 17, 2026

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1. OVERVIEW

This website operated by WillAHand Group, LLC (the "Company", "we", "us", or "our"). Throughout this site, the terms “we,” “us,” and “our” refer to WillAHand Group, LLC. We operate under the following registered fictitious names: WillAHand Coaching, Consulting & Solutions, 360 Launch, OfficeAssist, Changin Legacies, WillAHand Creations, and WillAHand Testing Service. WillAHand Group, LLC offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of

content.

 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website

following the posting of any changes constitutes acceptance of those changes.

 

Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

 

If you do not agree, you may not use this website or our services.

 

2. WEBSITE PLATFORM

This website is hosted on the Wix.com platform. Wix provides us with the online infrastructure that allows us to present and deliver our services and products to you.

 

We are not responsible for outages, technical errors, or platform-related interruptions caused by Wix or third-party providers.

 

3. ONLINE STORE & SERVICE TERMS

By agreeing to these Terms of Service, you represent that you are at least 18 years of age or the age of majority in your jurisdiction and you have given us your consent to allow any of your minor dependents to use this site.

 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

 

You must not transmit any worms or viruses or any code of a destructive nature.

 

A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

4. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

 

Headings are for convenience only and do not limit these Terms.

 

5. ACCURACY OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. Information provided on this website is for general informational purposes only.

 

6. MODIFICATIONS TO SERVICES & PRICING

Prices for our products are subject to change without notice.

 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

7. PRODUCTS & SERVICES

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to refund or exchange only according to our Refund Policy. To view our Refund Policy, please visit https://www.willahand.com/refund-policy

 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

 

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

8. BILLING & ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we modify or cancel an order, we may attempt to notify you using the contact information provided at the time of purchase. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account details, including email address and payment information, so that transactions may be processed and communications delivered as needed.

 

Payments are processed through secure third-party providers. We do not store full credit card information.

 

For additional details regarding refunds, please review our Refund Policy.

 

Advisory & Retainer Billing Terms

Certain services, including Performance & Execution Advisory engagements, are offered on a recurring or fixed-term basis (including 60-day and 90-day engagements).

 

By purchasing advisory services, you authorize the Company to charge your selected payment method for the agreed fee, including recurring monthly retainers where applicable.

 

Engagement Start

Engagement begins upon receipt of payment.

The engagement term (including 60-day or 90-day periods) begins on the date of purchase unless otherwise stated in writing.

Scheduling or attending a session further confirms commencement of engagement.

Monthly Retainers

• Monthly retainers are billed in advance.
• Retainers automatically renew unless cancelled prior to the next billing date.
• Cancellation must occur before renewal to prevent additional charges.
• Retainer fees are non-refundable once the billing period begins, in accordance with the Refund Policy.

 

Fixed-Term Engagements (60-Day / 90-Day)

• Fixed-term engagements constitute a financial commitment for the full agreed term.
• Fees are non-refundable once payment is received, subject only to the limited exception stated in the Refund Policy.
• Early termination does not relieve Client of financial responsibility for the agreed term.
• Sessions must be used within the engagement period.
• Unused sessions expire at the end of the engagement term unless otherwise agreed in writing.
• Failure to attend scheduled sessions does not extend or pause the engagement timeline.

 

Chargebacks & Payment Disputes

Client acknowledges that payments are subject to these Terms, the Refund Policy, and any applicable service-specific agreements.

Clients agree to contact the Company to resolve concerns prior to initiating a chargeback or payment dispute.

Initiating a chargeback in contradiction of agreed Terms or Refund Policy provisions may constitute a material breach of this Agreement.

In the event of an improper chargeback, the Company reserves the right to provide documentation of agreement acceptance and service delivery and to pursue recovery of disputed amounts, including reasonable administrative costs incurred in responding to the dispute, to the extent permitted by law.

9. OPTIONAL TOOLS & THIRD-PARTY SERVICES

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

 

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

 

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with

and approve of the terms on which tools are provided by the relevant third-party provider(s).

 

We may also, in the future, offer new Services and/or features through the website (including, the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

 

Certain content, products and Services available via our Service may include materials from third-parties.

 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.

 

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

10. USER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be

under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

11. PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

12. SERVICE-SPECIFIC DISCLOSURES

 

A. Insurance Services

Insurance products are offered by a licensed Virginia insurance producer through WillAHand Group, LLC.

• Policies are issued by third-party carriers.

• We are not the insurer.

• Policy terms and guarantees are subject solely to carrier contracts.

• We do not guarantee carrier approval or claims outcomes.

Insurance services are regulated by the Virginia Bureau of Insurance.

 

B. Bookkeeping Services

Bookkeeping services are non-CPA services.

• We are not a Certified Public Accountant.

• We do not provide tax preparation or audit services.

• Clients are responsible for financial decisions and compliance.

Reports are for informational purposes only.

 

C. Notary Services

Notary services are performed pursuant to Virginia law.

Notarization verifies identity and willingness to sign only.
It does not validate the legality or enforceability of documents.

No legal advice is provided.

 

D. DNA Collection Services

Testing Service provides specimen collection only.

• We do not perform laboratory testing.

• Results are provided by independent third-party laboratories.

• We are not responsible for laboratory analysis or results.

 

E. Coaching, Consulting & Advisory Services

Coaching, consulting, and advisory services are educational, strategic, and performance-focused in nature.

We do not provide legal advice, medical treatment, mental health services, CPA services, tax preparation, licensed financial advisory services, or regulated professional services unless expressly stated in writing.

Engagement in advisory services does not create an attorney-client, therapist-client, fiduciary, agency, employment, partnership, or managerial relationship. We do not assume officer, director, or operational control responsibilities within Client organizations.

Clients retain full responsibility for all decisions, actions, implementation, and results arising from advisory discussions. We do not exercise decision-making authority on behalf of Clients.

All recommendations are based solely on information provided by the Client. We are not responsible for outcomes resulting from incomplete, inaccurate, withheld, or misunderstood information supplied by the Client.

No specific results are guaranteed. This includes, but is not limited to, business performance outcomes, exam results, revenue increases, employment decisions, promotions, certifications, or other performance milestones.

Advisory services involve strategic discussion and performance guidance only. We shall not be liable for indirect losses, lost opportunities, business interruptions, revenue losses, or strategic outcomes.

F. Advisory Engagement & Retainer Terms

Certain advisory services may require recurring monthly retainers or fixed-term commitments, including but not limited to 60-day and 90-day engagements.

 

Engagement Commencement

Engagement begins upon receipt of payment.

The applicable engagement term begins on the date of purchase unless otherwise stated in writing.

Scheduling or attending a session confirms service delivery but does not alter the engagement start date.

 

Fees & Refund Structure

• Advisory fees are earned upon commencement of service delivery and are governed by the Company’s Refund Policy.
• Payments are billed in advance for retainers and fixed-term engagements.
• Monthly retainers renew automatically unless cancelled prior to the next billing cycle.
• Fixed-term engagements constitute a binding financial commitment for the agreed period.
• Early termination does not relieve Client of financial responsibility for the agreed term.
• Missed sessions do not extend or pause the engagement timeline unless expressly agreed in writing.
• Service-specific terms may supplement these Terms and are incorporated by reference.

 

Custom Advisory Engagements

The Company may provide custom advisory or retainer services for founders, executives, leaders, or business owners under separately quoted agreements.

 

Unless otherwise stated in writing, all custom advisory engagements are subject to these Terms, including:

• Engagement commencement upon receipt of payment
• Advance billing
• Non-refundable fees once billing period begins
• Financial responsibility for the agreed term
• Applicable liability limitations

 

Written proposals or engagement letters may define scope, pricing, and duration but remain governed by these Terms unless expressly superseded.

 

 

13. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

 

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

 

You expressly agree that your use of, or inability to use, the service is at your sole risk. To the fullest extent permitted by Virginia law, the service and all products and Services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

 

To the maximum extent permitted under Virginia law: In no case shall WillAHand Group, LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

 

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. Total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim within the ninety (90) days preceding the event.

 

14. INDEMNIFICATION

You agree to indemnify, defend and hold harmless WillAHand Group, LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

15. TERMINATION

We may terminate or suspend access to services for violations of these Terms. Obligations and liabilities incurred prior to termination survive termination.

 

16. SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

17. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and service agreements, constitute the entire agreement between you and WillAHand Group, LLC.

 

18. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles. Any disputes shall be resolved in Virginia courts or through binding arbitration in Virginia.

 

19. CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of any changes.

 

20. CONTACT INFORMATION

WillAHand Group, LLC
support@willahand.com