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refund policy

Effective Date: January 1, 2026
Last Updated: February 17, 2026

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1. General Policy Statement

WillAHand Group, LLC strives to provide high-quality services and products. Due to the nature of our professional services, digital goods, customized products, and regulated financial services, refund eligibility varies by division and service type.

 

All refund requests must be submitted in writing to: support@willahand.com

 

Refunds, if approved, will be processed to the original form of payment within 7–14 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at support@willahand.com. By purchasing from us, you agree to the terms below.

 

2. No Refunds on Digital Products (Strict Policy)

All digital products are non-refundable.

This includes but is not limited to:

  • Templates

  • E-books

  • Digital planners

  • Courses (online, live, or recorded)

  • Recorded trainings

  • Toolkits

  • Membership access

  • Workbooks

  • Website templates

  • Strategy documents

  • Downloadable resources

Because digital products are delivered electronically and accessible immediately cannot be returned, all sales are final.

 

If you experience a technical issue accessing your product, we will provide support to ensure delivery — but refunds will not be issued.

 

3. Coaching, Consulting & Advisory Services

Coaching, consulting, and Performance & Execution Advisory services are non-refundable once payment has been received.

Engagement Start

For all advisory services including Monthly Retainers, 60-Day Performance Engagements, and 90-Day Strategic Execution Engagements, engagement begins upon receipt of payment. Scheduling or attending a session further confirms commencement of engagement.

The engagement term (including 60-day or 90-day periods) begins on the date of purchase unless otherwise stated in writing.

Scheduling delays by the Client do not postpone the engagement start date.

General Policy

• All deposits are non-refundable.
• Initial Diagnostic Sessions are non-refundable once scheduled.
• Monthly retainers are billed in advance and are non-refundable once the billing period begins.
• Fixed-term engagements (including 60-day and 90-day programs) are non-refundable once payment is received.
• Sessions included in fixed-term engagements must be used within the engagement period.
• Unused sessions expire at the end of the engagement term unless otherwise agreed in writing.
• Early termination does not relieve the Client of financial responsibility for the agreed term.
• No-shows or cancellations under 24 hours forfeit the session.
• Missed sessions do not extend or pause the engagement timeline.
• Stopping payment or initiating a dispute does not cancel contractual obligation.

Custom Advisory Engagements

Custom advisory or retainer engagements provided under separately quoted proposals are non-refundable once payment has been received and engagement has commenced.

 

Unless otherwise stated in writing, custom engagements are billed in advance and constitute a financial commitment for the agreed billing period or term.

 

Early termination does not relieve financial responsibility for the agreed engagement period.

Limited Exception Before Work Begins

If a Client prepays for an engagement and requests cancellation before any services are rendered and before scheduling the first session, a refund may be issued at the Company’s discretion minus:

• A 20% administrative fee
• Payment processing fees

Once any session is scheduled or services begin, fees are fully earned and non-refundable.

No Refunds Will Be Issued For:

• Dissatisfaction based on subjective opinion
• Failure to implement advice
• Business outcomes or performance milestones
• Revenue expectations
• Exam results or credential outcomes

Advisory services are strategic and educational in nature. Results depend on multiple factors outside the Company’s control and therefore are not guaranteed.

 

4. Website Design & 360 Launch Services

 

Web design deposits are non-refundable due to upfront labor allocation.

Policy:

  • All project deposits are non-refundable.

  • Once design work has begun, payments are non-refundable.

  • If a client cancels before work begins, refund may be issued minus processing fees.

  • Completed websites, branding packages, or strategy builds are non-refundable.

  • Digital website assets are non-refundable.

If the project is terminated mid-way:

  • Client is responsible for payment for work completed to date.

  • Deposits remain non-refundable.

 

5. Insurance Services

 

Insurance products are regulated by state and carrier guidelines.

Policy:

  • Refunds of premiums are governed strictly by the issuing insurance carrier.

  • Free-look periods apply where applicable.

  • After the free-look period, cancellation and refunds are subject to carrier surrender rules.

  • Annuity surrender charges may apply.

  • WillAHand Group, LLC does not control premium refunds once submitted to the carrier.

Clients must contact the insurance carrier directly for cancellation or refund requests.

 

6. Notary Services

Notarial acts are legally binding once completed.

Policy:

  • No refunds will be issued after a notarization has been performed.

  • If the notarization is refused due to missing identification or incomplete documents, the travel or appointment fee is still due.

  • Travel fees are non-refundable once travel has begun.

  • Errors made solely by the notary may be corrected at no additional charge.

 

7. DNA Collection Services

Once a specimen is collected and submitted to a lab, it cannot be refunded.

Policy:

  • No refunds once specimen collection has occurred.

  • No refunds once samples are shipped to the laboratory.

  • If cancellation occur

  • s 48 hours prior to appointment, a refund may be issued minus administrative fee.

  • Lab processing fees are non-refundable.

  • Inconclusive results do not qualify for refunds if laboratory processing was completed.

 

8. Custom Physical Products

Custom products are non-returnable unless defective.

Policy:

  • Custom-made or personalized products are non-refundable.

  • Non-custom products may be returned within 7 days of delivery if unused and in original condition.

  • Buyer is responsible for return shipping costs.

  • Damaged items must be reported within 48 hours of delivery with photo evidence.

  • Exchanges may be offered at our discretion.

 

9. Chargebacks & Payment Disputes

Clients agree to contact WillAHand Group, LLC to resolve any concerns prior to initiating a payment dispute or chargeback.

 

Initiating a chargeback in contradiction of agreed Terms, Refund Policy, or service-specific engagement terms may constitute a material breach of agreement.

 

In the event of an improper chargeback, the Company reserves the right to provide documentation of service delivery and agreement acceptance and to pursue recovery of disputed amounts, including reasonable administrative costs incurred in responding to the dispute, to the extent permitted by law.

 

Dissatisfaction, non-use of services, misunderstanding of scope, or failure to achieve desired outcomes do not constitute valid grounds for dispute.

 

10. Subscription & Membership Services

  • Subscription payments are non-refundable once billing period begins.

  • Cancellation must occur prior to the next billing date to avoid renewal.

  • No prorated refunds.

 

11. Force Majeure

Refunds will not be issued for delays or inability to perform services due to events beyond reasonable control including but not limited to:

  • Natural disasters

  • Government restrictions

  • Internet outages

  • Carrier or laboratory delays

 

12. Policy Updates

WillAHand Group, LLC reserves the right to update this Refund & Exchange Policy at any time. Updates will be posted on our website.

 

13. Contact Information

WillAHand Group, LLC
support@willahand.com

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